CCM, LLC

EDUCATION:

College:  Arizona State University, Tempe, Arizona

              BA Spanish; Summa Cum Laude

IT Business Manager Certification, MDE Enterprises, Inc.

· Machine Application/Performance Seminars—Caterpillar

· Technical Spanish 10-week course—Empire Machinery

· Completed various Caterpillar equipment self-study programs including hydraulics, engine, transmissions, etc.

· Customer Satisfaction—Empire Machinery

· Various PC/Mainframe training courses

· Integrated Purchasing System—Dealer Channel Systems Group

· Beginning/Advanced Sequel—Dealer Channel Systems Group/ASC

· I.T. Manager Institute—MDE Enterprises, Inc.

SCHOLASTIC ORGANIZATIONS AND AWARDS:

· Phi Beta Kappa

· Phi Kappa Phi

· Alpha Mu Gamma

· Sigma Delta Pi

· Alpha Lambda Delta

· 4-year Academic Scholarship

· E.Blois de Blois Scholarship

· 1996—Top 5 AQI (quality) Award—Express Rental Center DBS/EMS

· 1998—First Place AQI (quality) Award—Automated Rental Asset Identification and Tracking

· 1999—Top 5 AQI (quality) Award—Electronic Parts Operations, Palm Pilot

· 2000—Top 5 AQI (quality) Award—Electronic Service Report System

EXPERIENCE:

2006 - - Current     CONSULT CHARI MACKAY, LLC

              Owner/Consultant

1995 - - 2005          WESTERN STATES EQUIPMENT

              I.T. Manager

              Network Manager

              Operations Analyst

1984 - - 1994           EMPIRE MACHINERY

              Service Systems Development Manager

              Management Intern

              Telemarketing Representative

              Inventory Coordinator

              Secretary to Director of Sales

              Secretary to Director of Foreign Operations

              Secretary to Manager, Metro Division

1978 - - 1984           DIVERSIFIED TRAVEL

              Accounting Supervisor

              Outside Sales Agent

              Travel Agent