CCM, LLC

PROJECTS:

· Project Management of Parts Uplift project

· Design of a PM system for the Lift Truck Division

· Service Rework and Policy program tracking

· Multiple Telemarketing projects including the Oil Lab, Mini Stores and Backhoe sales

· Assisted in component recondition tracking for large mining contracts

· Re-design of the Extended Warranty System used by the Service Department

· Roll out of the Cat Rental Service (CRS) system

· Planning and roll-out of the Oil Lab computer system and interfaced equipment

· Design and implementation of Parts cyclical inventories on Palm Pilots

· Design and execution of Rental customer relationship software on Palm Pilots

· Design and roll out of Palm Pilots for Work Orders and SIMS for CRS

· Preventative Maintenance System design, training and roll out

· Service Clerk Process Standardization recommendations and implementation 

· Parts Department Processes and Efficiency Study and change execution

· Participation in the DBSi conversion including data cleansing and program design

MANAGEMENT REPORTS:

Governmental Guaranteed Buybacks; Facility Expenditures; Productivity Reports; Management Financial Reports; Competitive Deliveries; Rework/Policy Recap; CRS Expenses Graph with ODBC connectivity to the AS/400; SOS Customer Usage; Service Extended Warranty Reports.

LARGE BUSINESS PROPOSAL:

Computerized the Engine Distributor Proposal presented to Caterpillar by Empire Machinery including spreadsheets, graphs, text, etc.

CONDUCTED MINI STORE SURVEY:

Designed questionnaire; set up appointments; interviewed customers; and summarized findings for management review.

TRAINING EXPERIENCE:

· Tutored Spanish for 1 year

· Trained personnel in PC and Mainframe systems usage

· Conducted Sequel training

· Conducted Caterpillar product training specifically designed for dealer female employees

· ViewPoint/DBS Dealer training

AUTHORED SEVERAL MANUALS INCLUDING:

· Preventative Maintenance Setup and Usage Guide

· Extended Powertrain and Fail-Safe Warranty Guide

· Rental Services Usage Guide

· ViewPoint/DBS Training Manual